Shipping policy

PLEASE READ all the following information before contacting us for order statuses!

• MOLD:     ALLOW 3-5 BUSINESS DAYS (MONDAY-FRIDAY) AS OUR MOLDS ARE POURED TO ORDER. IF YOU ARE ORDERDING A CUSTOM OR ITS A MOLD WE HAVE TO ADD TO OUR COLLECTION AND HAS TO BE DESIGNED AND PRINTED PLEASE ALLOW 5-7 DAYS. MOST TIMES IT WILL NOT TAKE THIS LONG BUT IT COULD IF WE HAVE A LARGE AMOUNT OF CUSTOMS TO DO. YOU WILL NOT RECEIVE YOUR TRACKING INFORMATION UNTIL YOUR ORDER IS PROCESSED ON OUR END. 
  

 

• LASER ENGRAVED ITEMS:     ALLOW 3-5 DAYS ON ITEMS SUCK AS CAR CHARMS AND SMALLER ITEMS.  WHEN WE ARE DOING LARGER CUSTOM DESIGN PLEASE ALLOW UP TO 14 DAYS,  WE WORK HARD TO GET ALL ITEMS OUT TIMELY AND AT MOST TIME WILL GET THEM OUT ALOT SOONER.

 

• SUBLIMATED ITEMS:   ALLOW 3-5 BUSINESS DAYS AND ITEMS ARE PRINTED TO ORDER.  IF YOU HAVE A LARGER BULK ORDER WE WILL COMMUNICATE SHIPPING TIMES.

 

•  Processing times can change during higher volume sales times. They will be updated on the site so you can see before you order.

• YOUR SELECTED SHIPPING METHOD DOES NOT REFLECT ON OUR TAT. THAT IS SIMPLY THE TYPE OF MAIL SERVICE YOU WILL HAVE ONCE WE PROCESS AND SHIP OUT YOUR ORDER.  WE CAN ONLY GUARANTEE THAT WE WILL HAVE IT SHIPPED OUT IN THAT TURNAROUND TIME.  ONCE IT HAS LEFT OUR SHOP WE CAN NOT GARANTEE HOW LONG IT WILL TAKE YOUR SHIPPING CARRIER TO DELIVER.

 

• ANY MISHAPS WITH USPS UNABLE TO DELIVER DUE TO WRONG ADDRESS, CUSTOMER IS RESPONSIBLE FOR ADDITIONAL SHIPPING AMOUNT FOR A RE-SEND. PLEASE MAKE SURE YOUR SHIPPING ADDRESS IS CORRECT WHEN ORDERING. THANK YOU!
  

 

• IF YOU PLACE MULTIPLE ORDERS WE WILL TRY OUR BEST TO COMBINE ORDERS AND REFUND YOU SOME OF YOUR SHIPPING BUT PLEASE KNOW THAT THIS IS NOT GUARANTEED.

 

BUSINESS HOURS:  

• We consider our business hours Monday-Friday 9am-4pm Eastern Standard Time.

• Weekends and Federal Holidays do not count as a business day. 

• Once a shipping label is created, please allow 24-48 hours for “movement” as USPS acceptance into their system may vary.

If you file a claim under "stolen" or "damaged", you MUST file within 14 days of delivery!